How does the weekly batch system work?
We operate a weekly batch system to help make our curated skincare range available to order across the UK. Our weekly batch resets every Saturday at 8:00 AM (UK/London time). Orders placed after the reset will be included in the following weekly batch.
How long will my order take to arrive?
Orders are expected to arrive within 5–14 business days after your weekly batch resets. We recommend checking your order confirmation and tracking information for updates.
How much is UK delivery?
UK Tracked Delivery is £4.99.
We offer FREE UK delivery on orders over £50.
Will I receive tracking information?
Yes. Once your order is ready for UK dispatch, tracking information will be provided so you can follow your delivery.
Are your Luxe Organix products authentic?
Yes. We are committed to supplying genuine products sourced through trusted retailers and suppliers. We do not sell counterfeit Luxe Organix products.
Can I cancel or change my order?
Please contact us as soon as possible if you need to change or cancel an order. Whether we can make the change will depend on the stage your order has reached.
Nothing in this policy affects your statutory rights under UK consumer law.
Can I return skincare products?
Returns are subject to our Return & Refund Policy. For hygiene and safety reasons, certain skincare products that have been opened, used or unsealed may not be eligible for return where the applicable legal hygiene exception applies.
This does not affect your rights if an item is faulty, damaged, incorrect or otherwise not as described.
What should I do if my order arrives damaged or incorrect?
Please contact us as soon as possible with your order number and clear photographs of the product and packaging. We'll review the issue and help arrange an appropriate solution.
Can I request a product that isn't listed on the website?
Yes. If you're looking for a Filipino skincare product that isn't currently listed, please contact us or send us a message on Instagram. We'll let you know whether we may be able to make it available in a future batch.
How can I contact Manila Skin Essence & Co.?
For questions about products or orders, please use our Contact page or email us at manila.skin.essesnce.uk@gmail.com.
You can also find us on Instagram at @manila.skin.essence.uk.