Terms of service

1. About us

This website is operated by Manila Skin Essence & Co., a UK-based sole-trader business operated by Manila Skin Essence & Co., a UK-based sole-trader business (“we”, “us” and “our”).

Throughout these Terms, “we”, “us” and “our” refer to Manila Skin Essence & Co. Our online store is hosted by Shopify, which provides the ecommerce platform through which we offer our products.

Our contact details are:

Trading name: Manila Skin Essence & Co.
Instagram: @manila.skin.essence.uk 
Email: manila.skin.essence.uk@gmail.com

By accessing our website or placing an order, you agree to these Terms of Service, together with our Privacy Policy, Shipping Policy and Return and Refund Policy.

Nothing in these Terms limits or removes any rights you have under UK consumer law.

2. Eligibility and customer information

You must be at least 18 years old to place an order, or have the permission and supervision of a parent or legal guardian.

You agree to provide accurate, current and complete contact, billing and delivery information. We are not responsible for delays or failed deliveries caused by incorrect or incomplete information supplied by you.

You are responsible for maintaining the security of any customer account created on our website.

3. Products and product information

We sell skincare and beauty products, including Luxe Organix products, through our weekly batch-order system.

We take reasonable care to ensure product descriptions, sizes, images, ingredients, prices and other information are accurate. Product packaging, ingredients, branding or appearance may occasionally be updated by the manufacturer without notice.

Colours and product appearance may also differ slightly depending on your screen and device settings.

Please read the product label, ingredient list, directions and warnings before use. Customers with sensitive skin should consider performing a patch test before using a new product.

Product information on this website is provided for general purposes and is not medical advice. If you have a medical condition, allergy, persistent skin concern, are pregnant or are receiving medical treatment, seek appropriate professional advice before using a product.

Nothing in this section excludes our responsibility to supply goods that are as described, of satisfactory quality and fit for their intended purpose.

4. Independent retailer statement

Manila Skin Essence & Co. is an independent retailer and is not presented as the manufacturer, official distributor or authorised representative of Luxe Organix unless expressly confirmed otherwise in writing.

Luxe Organix names, trademarks, packaging and product imagery belong to their respective owners. Their use on our website is for the purpose of identifying the genuine products offered for sale.

5. Weekly batch-order system

Products are offered through a weekly batch-order system.

The weekly batch closes at 8:00 AM UK local time every Saturday, and a new batch opens immediately afterwards.

Orders placed before the Saturday 8:00 AM cutoff are included in that week’s batch. Orders placed after the cutoff are included in the following week’s batch.

The estimated delivery period begins when the applicable weekly batch closes, rather than necessarily on the date the order was placed.

Using a weekly batch system does not remove or restrict your statutory cancellation, refund or consumer rights.

6. Placing and accepting orders

When you submit an order, you are offering to purchase the products listed in your order.

You will receive an electronic acknowledgement or confirmation after placing your order. We may refuse or cancel an order where, for example:

• a product is unavailable;
• the price or product information contained a clear error;
• payment cannot be authorised;
• we cannot deliver to the supplied address;
• we reasonably suspect fraud or misuse; or
• accepting the order would breach a legal or regulatory requirement.

If we cancel an order after receiving payment, we will refund the amount paid using the original payment method.

Please check your order information carefully before submitting it and contact us promptly if you identify an error.

7. Prices and payment

All prices are displayed in British pounds sterling (GBP).

Displayed prices include any taxes that are legally required to be included. Delivery charges and any available free-delivery threshold are shown separately before checkout.

The current UK tracked-delivery charge is £4.99, with free standard delivery available on qualifying orders of £50 or more, unless a different rate or promotion is displayed at checkout.

Prices, promotions and delivery charges may change, but changes will not affect an order that has already been accepted.

Payments are securely processed through the payment methods available at Shopify checkout. We do not directly store complete payment-card details.

8. Delivery

We currently deliver to eligible addresses within the United Kingdom unless our checkout states otherwise.

Our estimated delivery timeframe is 5–14 business days from the closing time of the weekly batch containing your order.

This timeframe includes the time required to process the batch, prepare the products and complete final UK delivery. Business days normally exclude Saturdays, Sundays and UK bank holidays.

Delivery dates are estimates and may be affected by carrier disruption, severe weather, public holidays, supply delays or other circumstances outside our reasonable control. We will contact you where we become aware of a significant delay.

If your order is not delivered within the agreed timeframe, please contact us at manila.skin.essence.uk@gmail.com. Your legal rights regarding late or failed delivery remain unaffected.

Risk of loss or damage remains with us until the products come into your, or your nominated recipient’s, physical possession. Leaving a parcel in a location specifically nominated by you may count as delivery to you.

9. Cancellation rights

For most online purchases, you may cancel your order from the time it is placed until 14 days after the day you receive the goods.

To cancel, email manila.skin.essence.uk@gmail.com with:

• your name;
• order number;
• the products you wish to cancel; and
• a clear statement that you wish to cancel.

The fact that your order has entered or passed through a weekly batch does not by itself remove your cancellation rights.

After notifying us of cancellation, you normally have another 14 days to send the goods back.

Certain statutory exceptions may apply. In particular, sealed goods that are not suitable for return for health-protection or hygiene reasons may lose the cancellation right if the seal is broken after delivery. This exception will only be applied where legally appropriate; it does not automatically apply to every opened skincare product.

10. Returns and refunds

Returns must be handled in accordance with our Return and Refund Policy, available through our website footer and checkout.

For a change-of-mind return, you are normally responsible for return postage unless we agree otherwise. Products should be returned with their original packaging and should not be handled more than reasonably necessary to inspect them.

Where handling has reduced the product’s value, we may make a lawful deduction from the refund.

Where a valid cancellation applies, we will refund the product price and the cost of our least-expensive standard delivery method. Any additional amount paid for premium or expedited delivery may not be refundable.

Refunds will normally be made using the original payment method within 14 days of receiving the returned goods or receiving acceptable evidence that they have been sent back, whichever occurs first.

11. Faulty, damaged or incorrect products

UK consumers are entitled to receive products that are:

• of satisfactory quality;
• fit for their intended purpose; and
• as described.

If a product arrives faulty, damaged, leaking, unsafe or different from what you ordered, contact us promptly at manila.skin.essence.uk@gmail.com.

Please include your order number and a description of the issue. We may ask for clear photographs of the product, packaging, batch information or delivery damage to help us investigate and resolve the matter. Supplying photographs can help us process the matter more quickly, but it does not remove your statutory rights.

Where appropriate, we will arrange a replacement, repair, price reduction or refund and cover reasonable return costs.

12. Product availability and substitutions

All products are subject to availability.

We will not substitute a materially different product without your agreement. If an ordered product becomes unavailable, we may offer an alternative, allow you to wait for availability or cancel and refund the affected item.

Any complimentary samples or gifts are subject to availability, have no cash value and may be replaced with a comparable item or omitted where stock is unavailable.

13. Promotions and discount codes

Promotions and discount codes may be subject to separate conditions, including expiry dates, minimum-order requirements and product exclusions.

Only one discount may be used per order unless expressly stated otherwise. Promotions cannot normally be applied retrospectively to an order that has already been placed.

We may withdraw or correct a promotion where it has been published in error, provided this does not unlawfully affect an order already accepted.

14. Website use

You may use this website only for lawful personal and shopping purposes.

You must not:

• misuse, damage or interfere with the website;
• introduce viruses or malicious code;
• attempt to gain unauthorised access to accounts or systems;
• use the website for fraud or unlawful activity;
• scrape or reproduce substantial website content without permission;
• infringe another person’s intellectual-property or privacy rights; or
• submit false, abusive, defamatory or misleading content.

We may suspend access where we reasonably believe the website is being misused.

15. Intellectual property

The website’s original design, written content, graphics and branding belonging to Manila Skin Essence & Co. may not be copied, republished, sold or commercially exploited without our written permission.

Product names, logos, packaging and other materials owned by Luxe Organix, Shopify or other third parties remain the property of their respective owners.

No ownership of intellectual property is transferred to you through your use of the website or purchase of a product.

16. Reviews and customer content

If you submit a review, photograph or other content, you confirm that it is truthful, relates to your genuine experience and does not infringe another person’s rights.

You give us permission to display and reproduce submitted content for operating and promoting our business. You retain ownership of your original content.

We may remove content that is unlawful, abusive, misleading, irrelevant or infringes another person’s rights.

17. Third-party services and links

Our website may use or link to services operated by Shopify, payment providers, delivery companies or other third parties.

Third-party services may have their own terms and privacy policies. We are not responsible for unrelated content or services on third-party websites, although this does not affect any responsibility we have for fulfilling your order.

18. Relationship with Shopify

Our store is powered by Shopify, which supplies the ecommerce technology used to operate the website and checkout.

Any purchase you make is a contract directly between you and Manila Skin Essence & Co., not Shopify. Shopify is not the seller of the products offered through our store.

19. Privacy and communications

We process personal information in accordance with our Privacy Policy, available through our website footer and checkout.

We may contact you regarding your order, payment, delivery, customer-service request, account or important changes affecting the service.

Marketing messages will only be sent where permitted. You can unsubscribe from marketing communications at any time, although you may still receive essential messages concerning an active order.

20. Our responsibility to you

We are responsible for losses that are a foreseeable result of our breach of these Terms or failure to use reasonable care and skill.

We do not exclude or limit liability where doing so would be unlawful, including liability for:

• death or personal injury caused by negligence;
• fraud or fraudulent misrepresentation;
• defective products where the law imposes liability; or
• breach of statutory consumer rights.

We are not responsible for losses that were not reasonably foreseeable when the contract was made or for business losses arising from a purchase made wholly for commercial purposes.

Nothing in these Terms removes rights provided by the Consumer Rights Act 2015 or other applicable consumer legislation.

21. Events outside our reasonable control

We are not responsible for a delay or failure caused by events outside our reasonable control, such as severe weather, carrier disruption, industrial action, transport interruption, government action or major technical failure.

We will take reasonable steps to reduce the effects of such events and keep affected customers informed. Your statutory rights concerning significant delays or non-delivery remain unaffected.

22. Ending or suspending website services

We may modify, suspend or discontinue parts of the website where reasonably necessary for maintenance, security, legal compliance or business operation.

Suspending the website does not remove our obligation to fulfil, refund or otherwise resolve orders already accepted.

23. Changes to these Terms

We may update these Terms to reflect changes to our business, website or legal obligations.

Updated Terms will be posted on this page with a revised date. An order will generally be governed by the Terms that applied when that order was placed, unless a change is required by law or agreed with you.

24. Severability and waiver

If any part of these Terms is found to be unlawful or unenforceable, the remaining provisions will continue to apply.

If we delay enforcing a right, that does not mean we have waived that right.

25. Governing law and disputes

These Terms are governed by the laws of England and Wales.

If you live elsewhere in the United Kingdom, you retain any mandatory protections available under the law of your home jurisdiction and may be entitled to bring proceedings in your local courts.

Please contact us first if you have a complaint so that we can try to resolve it.

26. Contact information

Questions, cancellation notices, return requests and complaints should be sent to:

Manila Skin Essence & Co. - operated by Kimberly DelaCruz & Lujan Shrestha
Instagram: @manila.skin.essence.uk
Email: manila.skin.essence.uk@gmail.com